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American Airlines this week sued Sabre in a Texas court, seeking to stop the travel technology company’s start on Thursday of a new way of displaying airfares on its reservation systems.
American said Sabre’s new format for displaying airfares breaches its contract with American by biasing search results in favor of its domestic rival Delta Air Lines.
In May, Sabre announced a multi-year distribution contract with Delta that promised to use more modern methods of “merchandising” airfare content, as Skift reported.
American said that in its review of a preview of the interface that Sabre provided, the airline “discovered numerous instances of the storefront favoring Delta products over those of American, including displays that omit, hide, or misrepresent certain American products.”
The airline said this violates its contract with Sabre, which requires the tech firm display its content “fairly, neutrally, and accurately.
American Airlines and Sabre have previously tussled in court over topics such as the airline’s merger partner US Airways and other antitrust allegations, which Sabre has denied.
We’ll update this story when we receive comments from the companies.
Lawsuit embedded below.
Photo Credit: American Airlines’s Robert W. Baker Integrated Operations Center in Texas. American Airlines
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